Contact
Lucy Sparrow is represented by Clare Croome.
For all press enquiries, please contact clarecroome@gmail.com
For general enquiries, please contact: sewyoursoul@gmail.com
Alternatively, get in touch below.
Will I receive tracking information?
Tracking information will be sent to your email inbox once your order has left the studio. Make sure to double check your spam/junk folders as sometimes it ends up there! If it has been a while and tracking still hasn’t updated, please contact the postal company before getting in touch.
How are US tariffs handled on orders?
We pay the tariffs on orders entering the US! However, any custom duties/import taxes are the customers responsibility to pay once the order has entered the country.
How long will my order take to arrive?
Once your order has left the studio you will be sent an email notification. UK orders are sent via Royal Mail First Class so you can expect to receive your order 1-3 days after dispatch. International orders take a little while longer, between 1-2 weeks. However, during busy postal periods these times may vary.
How long will my order take to dispatch?
As each item is handmade especially for you, dispatch times may vary from 1-2 weeks depending on the size of your order. However, during busy periods or when Lucy is away for exhibitions this may be longer. Keep an eye on the website for notifications about dispatch times!
Do you ship to my country?
More than likely! We post worldwide with only the smallest of exceptions. If you have any trouble during the checkout, contact us and we’ll see what we can do for you.
What happens if my order is delayed?
During busy periods such as Christmas and exhibitions, orders may be delayed. If you need your order urgently please get in touch and we will try our best to fast track it.
Can you ship a gift directly to the recipient for me?
We can! If your order is going directly to the recipient please leave a note at checkout and we won’t include an order receipt in the package. Let us know of any messages you’d like us to include in the package as well.
Do you offer express or tracked shipping?
All orders are sent tracked so you can view the journey of your felt! If you require an order urgently please email us after you have placed it, and we will try our very best to get this fast tracked for you.
Do I have to pay custom duties/import taxes?
Yes, the customer is responsible for paying any custom duties/import taxes. If you’re ordering outside of the UK and your country requires you to pay these charges on art, then you will be notified to pay when your order has entered the country. Please check your country’s policies to find out the charges.
What is your returns policy?
Customers have 30 days from the day after delivery to request a return in the event that the artwork is faulty or if they have changed their mind. Customers are responsible for return postage.
Can I change my delivery address after ordering?
If your delivery address is incorrect or you would like to send it to an alternative address, please get in touch with us as soon as possible so we can amend it before sending out your order.