Terms, Conditions & Privacy

Last updated: 2nd July 2024

Welcome to Sew Your Soul. Please read our Terms, Conditions & Privacy policy carefully before using our website or purchasing products from us. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree to all of these terms, please do not use our website or make purchases.

General Terms
1.1. This website is owned and operated by Lucy Sparrow, we reserve the right to change these terms and conditions at any time without prior notice. Your continued use of our website constitutes your acceptance of any such changes.

Products & Services
2.1. All products and services available on our website are subject to availability and may be withdrawn at any time. We reserve the right to limit the quantities of products or services that we supply.

2.2. Product images are for illustrative purposes only, and we cannot guarantee that the actual product will be identical to the image displayed.

Prices & Payment
3.1. All prices are in GBP and are inclusive of VAT unless otherwise stated.

3.2. We reserve the right to change prices at any time without prior notice.

3.3. Payment for products and services can be made using major credit/debit cards or other payment methods as specified on our website.

Shipping & Delivery
4.1. We aim to deliver your order within the estimated delivery time provided at checkout. However, we cannot guarantee that your order will arrive within this timeframe, as delivery times are subject to courier availability and other factors beyond our control.

4.2. You are responsible for providing accurate shipping information when placing an order. We are not responsible for orders that are delivered to incorrect addresses due to customer error.

Returns & Refunds
5.1. Please contact for detailed information on returning products and obtaining refunds.

Limitation of Liability
6.1. Lucy Sparrow will not be liable for any indirect, special, incidental, or consequential damages arising from your use of our website, products, or services.

Privacy & Cookies
7.1. We are committed to protecting your privacy. Our website uses cookies to enhance user experience and remember login details & cart items. By using our website, you agree to our use of cookies.

Analytics & Tracking
8.1. We use tracking technologies for analytics purposes to help improve our website and understand how visitors use our services. By using our website, you agree to our use of tracking technologies.

8.2 We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Governing Law
9.1. These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Contact Information
If you have any questions or concerns about these Terms, Conditions & Privacy, please contact Jo Brooks PR, read the FAQs or get in contact.